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Pitney Bowes Inc., the maker of postage scales and mail-sorting equipment, needed to find a way to field customer inquiries without passing callers from one agent to the next. Yet rather than ask managers to come up with a fix, Pitney Bowes (PBI) executives put the challenge to the workforce. Within days, employees proffered... 

Today’s world of fast-paced technology advancements and ever-evolving media and marketing techniques requires marketers to be much more versatile than they had to be in the past.  No longer are a you going to survive with a degree in marketing and a course on PPC under your belt. The game has changed!  Do you have... 

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Investors should buy shares in Japanese real-estate companies because demand for offices and houses is likely to increase as the central bank keeps borrowing costs near zero, said Bank of America Corp.’s Merrill Lynch & Co. Tokyo’s office vacancy rate has fallen for the first time in 2 1/2 years, demand for housing... 

Having a problem determining how to deliver your services in a way that consistently satisfies your customers? Maybe the trouble lies in how the solution is framed.  A suggestion from Lance Bettencourt, author of Service Innovation: How to Go From Customer Needs to Breakthrough Services, explains an enticing framework... 

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