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Investors should buy shares in Japanese real-estate companies because demand for offices and houses is likely to increase as the central bank keeps borrowing costs near zero, said Bank of America Corp.’s Merrill Lynch & Co. Tokyo’s office vacancy rate has fallen for the first time in 2 1/2 years, demand for housing... 

Having a problem determining how to deliver your services in a way that consistently satisfies your customers? Maybe the trouble lies in how the solution is framed.  A suggestion from Lance Bettencourt, author of Service Innovation: How to Go From Customer Needs to Breakthrough Services, explains an enticing framework... 


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